Built for your customer, based on real customer research and testing, TelcoGenie is a cost-effective self-care solution that allows you to reduce operational support costs while improving your customer experience.
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Whether simply checking their balance or raising an issue, we have design and tested with real customers to realise the best possible customer journeys
From day one, you will have access to the set of rich features that your customers want. It will allow you to drive down customer support costs, grow revenue and increase the overall customer experience.
Our platform is ready so we just need to focus on integration tasks to the third party systems you may have.
Gain valuable insights into your customer with our analytics reporting engine, understanding interactions that your customer has and continuously improving their experience.
“I need to know where I’m at at a glance”
Deflect calls from your call centre, get the right answer fast and be available 24/7. From chatbots to facial recognition, we have it covered.
“I want the right answer fast!”
Support them to resolve their own issues, manage their own billing and account preferences with the reassurance that help is only a click away.
Drive down customer support costs and allow your customer care team to focus on higher value interactions.
“I want the power to do it myself!”
We work with your existing partners to ensure a smooth integration so you can realise the benefits of our platform quickly.
We have experience with CRM & Billing system integrations that allow us to hit the ground running and provide ongoing support.
"We needed a trusted partner who could not only deliver on front end experience but had the skills to integrate to our billing systems".
We would love to show you how TelcoGenie works. If you would like a demo please get in touch.
DCU Alpha,
Old Finglas Road, Glasnevin,
Dublin 11, Ireland.
D11 KXN4
+353 (0)1 833 7392
info@marinosoftware.com
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