Public services that meet citizens where they are.

We partner with governments, national agencies, public institutions and state bodies to design and deliver modern digital public services that work for everyone. Our multidisciplinary team translates citizen needs, system capabilities and organisational priorities into world-class software solutions.

Public sector challenges

Fragmented systems and siloed services. Citizens experience major life events, having a child, starting a business, applying for a benefit, not as departmental structures, but as journeys. Most public bodies struggle because their systems do not seamlessly communicate, creating duplicated effort, long processing times, and unnecessary barriers for users.

Legacy platforms that limit innovation and reliability. Ageing infrastructure poses risks to continuity, performance, cybersecurity, and scalability, especially as demand peaks intensify in areas such as weather events, transport, benefits, and healthcare. Modernisation, cloud migration, automation and resilience engineering are now essential foundations.

Growing expectations for accessibility and inclusive design. Public services must work for all citizens. However, many platforms suffer from inconsistent design systems, unclear user journeys, or incomplete adherence to accessibility standards. Moving beyond WCAG compliance into universal, inclusive design is now expected.

Data trapped in departmental systems. Government has the data required to make services faster, fairer, and more transparent. But interoperability is limited. Agencies want to safely unlock this value through APIs, open data, and citizen data portals, enabling more streamlined services and improved decision-making.

Capability and capacity challenges. Public sector teams are being asked to deliver more digital services than ever before, but skills gaps (especially in AI, cloud, UX, and agile delivery) make this difficult without structured capability-building programmes.

What success looks like

• Seamless, citizen-centred digital public services. Services designed around life events let citizens complete complex tasks without navigating multiple agencies.
• Modern, secure, scalable digital infrastructure. Cloud-native platforms, interoperable APIs, and modernised applications reduce downtime, increase resilience, and support future technology adoption.
• Trusted and transparent data use. Citizens can see, understand, and control how their data is used, while departments securely share data to enhance efficiency and drive policy insights.
• Government as a platform. Reusable building blocks such as identity, payments, notifications, digital postboxes and messaging can enable rapid delivery across departments and reduce duplication.

Why Marino Software?

We understand the challenges of the public sector. Our team excels at aligning citizen needs, organisational priorities, and complex system constraints to deliver impactful public services. We are not naïve about the scale of the challenges in providing software-powered citizen services.

Proven experience delivering national-scale services. We have worked across transport, broadcasting, environment, health regulation, and financial governance, with RTÉ, Met Éireann, Iarnród Éireann, NTMA, HIA and more.

Secure, compliant, reliable. ISO 27001 certified. Public Sector AWS Partner. FSQS registered. Strong alignment with cybersecurity baselines and EU digital regulation.

Public sector capabilities

1. Human-driven digital experience. End-to-end life-events service design; digital maturity assessments; accessibility audits and inclusive design consulting.

2. Harnessing data effectively. Cross-department APIs, registries and interoperability; open data infrastructure; citizen data portals for transparency and control.

3. Government as a platform. Identity, payments, notifications, messaging; reusable design systems and shared components; sustainable cloud and ICT advisory aligned to the EU Green Deal.

4. Evolving through innovation. GovTech pilots with SMEs; prototyping in AI, blockchain, digital wallets and voice interfaces.

5. Strengthening digital skills. Training for civil servants in UX, cloud, agile, AI; apprenticeships and capability pipelines; ICT career pathways and professionalisation frameworks.

6. Governance & leadership. Digital governance advisory; privacy-by-design and trust frameworks; cross-agency collaboration platforms.

7. Cybersecurity & digital inclusion. Cybersecurity aligned with Public Service Baseline Standards; digital inclusion reviews and assisted digital services.