AWS Managed Services
Peace of mind for your AWS environment
Confidence, continuity, and clarity. Designed for organisations who want secure, stable, and well-governed cloud infrastructure without the operational overhead.
Trusted migration partner for
Software Made Human
We don't just respond to tickets. We listen, advise, and support with empathy and clarity. Your success is our success.
Robust Security & Compliance
AWS best practices, CIS benchmarks, HIPAA, and other frameworks. Your infrastructure meets the highest standards.
24/7 Monitoring & Support
Internal team, no outsourcing, no gaps. We're always watching, always ready to help.
Cloud-Native Tooling
AWS-native services for full visibility and operational control. Modern tooling for modern infrastructure.
Our Approach
Partnership Over Transactions
We understand that every organisation's cloud environment is unique. Our service is tailored to your business, your growth, and your challenges.
Beyond Typical Support
Partner to understand your environment; keep systems resilient, secure, optimised. We go beyond reactive support to build proactive partnerships.
Tailored Service
Choose the tier that suits your business. Add advisory or technical services as you grow. Scale your support with your needs.
Expert Team
Secure, stable infrastructure without operational overhead. Perfect for healthcare, finance, public sector. Our expertise, your peace of mind.
Service Offerings
Choose Your Tier
Select the support level that matches your business requirements. Upgrade as your cloud environment grows.
Feature
Enterprise
Premium
Premium Plus
Support Hours
8x5
16x5
24x7
Uptime SLA
99.95%
99.95%
<15 mins
99.95%
Response Time
<30 mins
<60 mins
Resolution Time
<4 hrs
<4 hrs
<4 hrs
Cloud Consulting (hrs/month)
<1 hr
<4 hrs
<2 hrs
Security Level
⭐
⭐⭐
⭐⭐⭐
What's Included
Choose Your Tier
Comprehensive Service Coverage
All tiers include these core services:
✓ Cloud Operations Support — Day-to-day infrastructure management and monitoring
✓ DNS & Web Traffic Monitoring — Real-time visibility and performance tracking
✓ Firewall/VPN/Incident Management — Network security and rapid response
✓ Change & Release Management — Controlled, safe deployments
✓ Backup & Patch Management — Automated updates and data protection
✓ Advanced Patch Management — Prioritised security and stability updates
✓ Disaster Recovery Support & Testing — Readiness for any scenario
✓ DDoS & WAF Protection — Advanced threat defence
✓ Security Audits — Regular compliance and vulnerability reviews
✓ VAPT (Vulnerability & Penetration Testing) — Proactive security assessment
✓ Live Dashboards — Real-time insights into your infrastructure
✓ Performance Reviews — Continuous optimisation and cost analysis
✓ DevOps Automation & CI/CD — Modern deployment practices
✓ DBA Support — Database health and performance management
✓ Manual Support During Deployments — Expert hands during critical moments
Enhance Your Service
Add-On Services
Extend your support with specialist services tailored to your specific needs.
Cloud Architecture
Architecture reviews and cost optimisation assessments. Design your infrastructure for scale, security, and savings.
DevOps Consulting
CI/CD pipelines, GitOps, and automation frameworks. Streamline your development and deployment workflows.
Database Support
Health checks and ongoing DBA support. Keep your databases running optimally and securely.
Compliance Alignment
HIPAA, GDPR, ISO 27001 and other regulatory frameworks. Meet your compliance obligations with confidence.
Growth Journey
Scale With You
Your partnership with us evolves as your business grows. We adapt, support, and optimise at every stage.
Partnership Formation
Build trust through responsiveness and shared focus on outcomes. We understand your business, your challenges, your goals.
Continuous Adaptation
Support model evolves as your cloud environment grows. Scaling becomes seamless as we adapt with you.
Long-Term Benefits
Identify opportunities for automation and redesign to improve efficiency. Year after year, we help you do more with less.
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